Refund Policy

The Hijama Academy – Refund Policy

At The Hijama Academy, we are committed to delivering high-quality professional Hijama training, educational resources, and products. By enrolling on a course or purchasing from us, you agree to the following refund terms and conditions.

1. Face-to-Face Training Courses

Non-Refundable Deposits

All course booking deposits are strictly non-refundable. Deposits secure your training place, course preparation, administration, trainer allocation, and materials.

Course Fees

Once a course has been booked and confirmed, course fees are generally non-refundable, especially where:

  • Training materials have been issued
  • The student has attended any part of the training
  • A course date has been reserved
  • Course access or certification processing has begun 

2. Rescheduling & Transfers

Students may request to transfer to another available training date by providing at least 7 days’ notice before the course start date.

Transfers are:

  • Subject to availability
  • Granted at management discretion
  • Limited to one transfer unless exceptional circumstances apply

Failure to attend a booked course without prior notice may result in loss of all payments made. 

3. Online Courses & Digital Products

Due to the nature of digital learning and downloadable content, all:

  • Online courses
  • Digital manuals
  • Downloadable files
  • Video training
  • Certificates
  • Educational resources

are strictly non-refundable once access has been granted or files have been sent.

4. Physical Products

Refunds or exchanges for physical products may only be accepted if:

  • The item arrives damaged
  • The incorrect item was supplied
  • The item is unused and returned in original packaging

Any refund request for physical products must be made within 7 days of delivery.

Return postage costs are the responsibility of the customer unless the error was caused by The Hijama Academy.

Used, opened, or contaminated items cannot be returned for hygiene and safety reasons. 

5. Exceptional Circumstances

Requests due to medical emergencies or exceptional situations may be reviewed on a case-by-case basis. Supporting evidence may be required.

Approval of any refund, partial refund, or course transfer remains entirely at the discretion of The Hijama Academy. 

6. Course Cancellation by The Hijama Academy

In the unlikely event that The Hijama Academy cancels a course, students will be offered either:

  • A full refund, or
  • The option to transfer to another available course date

The academy is not responsible for external expenses incurred by students, including travel, accommodation, or loss of earnings.

7. Certification & Accreditation Fees

Any fees paid towards:

  • Accreditation
  • Certification
  • Registration
  • External verification
  • Membership bodies

are non-refundable once processed. 

8. Chargebacks & Payment Disputes

Customers must contact The Hijama Academy directly to resolve any issue before initiating a chargeback or payment dispute.

Unjustified chargebacks may result in:

  • Suspension from courses
  • Revocation or withholding of certificates
  • Permanent refusal of future enrolment
  • Recovery action for outstanding fees and associated costs 

9. Agreement to This Policy

By making payment, enrolling on a course, purchasing a product, or accessing training materials, you confirm that you have read, understood, and agreed to this Refund Policy.

Contact Information

The Hijama Academy
Email: info@thehijamaacademy.com
Telephone: 03130316720 

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